Customer Service

RUSH offers a two-year warranty

Warranty Information

RUSH offers a two-year guarantee from the date of purchase against any manufacturing failure. This includes items purchased from the RUSH Bazaar.

Should your piece of jewellery require service during the warranty period it will be repaired or replaced with a comparable product free of charge.

Please Note:

This warranty does not apply to any defect in the goods arising from general wear and tear (including rhodium plating), willful or accidental damage, negligence by you or any third party, use otherwise than as recommended by RUSH or its authorised agents (‘the supplier’) , failure to follow the supplier’s instructions, or any alteration or repair carried out without the supplier’s approval.

If you have a quality issue with RUSH, please contact sales@rushjewellery.com.au

Product Care & Information

To view detailed information about RUSH jewellery, please visit the 'About Our Products' page here.

RUSH BAZAAR (online clearance outlet)

Shipping Information

  • Purchases made via RUSH Bazaar should be delivered within 3-5 working days. RUSH will notify the purchaser by email in the event an item is sold out and no longer available.

  • A flat shipping rate of AUD $10 applies. Delivery can be made to an Australian address only.

  • Each piece of jewellery comes in its own luxurious RUSH gift box with black satin ribbon.

Shipping F.A.Q (click to expand answers)

Can all jewellery from the RUSH website be purchased online?

Only clearance items from the RUSH Bazaar can be purchased directly from the RUSH website. For the main RUSH jewellery collection, please refer to your nearest RUSH retail stockist.

How will my RUSH jewellery be delivered?

RUSH uses Australia Post's eParcel system, allowing for online tracking and proof of delivery (signature required). If no one is home, Australia Post will leave a calling card and make the consignment available for collection from a nearby Australia Post retail outlet.

How do I know my order has been shipped?

You will receive email confirmation of your order, along with a tracking number, so you can follow your shipment's progress online.

Do you ship internationally?

At this point in time, RUSH can only ship to an address within Australia.

What happens if my items gets lost in the mail?

RUSH aims to have all product delivered within 3-5 working days. It is the responsibility of the customer to inform RUSH if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the postal service to ensure delivery occurs as soon as possible.

What happens if an item is missing from my order?

In the event not all items are available from your order, RUSH will contact you via email. If an item has been omitted in error, RUSH will organise dispatch at its expense.

Do you deliver to PO Box Addresses?

RUSH uses Australia Post's E-Parcel service, which requires a signature on delivery. Whilst a PO Box address can still be used, you will instead receive notification that a parcel is awaiting collection at the designated Post Office.

Can you deliver to my work address?

RUSH can deliver to both business and residential addresses.

Returns, Exchanges & Faults Information

You are welcome to return an item that has been purchased from the RUSH Bazaar because you have changed your mind or are unhappy with a gift.

Any jewellery returned must be:

Please refer to the 'Terms & Condition" section for more information regarding Exchanges & Refunds.

You may return damaged or faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions (refer to RUSH Warranty section) for that product apply and RUSH will bear the cost of freight in the event a replacement is required.

Returns, Exchange & Faults F.A.Q (click to expand answers)

How do I return an item?

All returns should be sent to:

RUSH Pty. Ltd
Level 1, 52 Balfour Street
CHIPPENDALE NSW 2008

If you return goods via an Australia Post Office, please keep the appropriate proof of return. It is your responsibility to ensure the goods are adequately packaged to prevent damage during return transit.

All returned products must be:

  • Unused, unopened and in original condition

  • Undamaged

  • Returned within 14 days of delivery

Please refer to "terms & conditions" for more information.

If I change my mind and want to return my RUSH jewellery, who pays for the shipping?

In the event of a return by you or the recipient of a gift for exchange, you will pay the delivery costs of the return to RUSH and re-delivery to you. In the event of a refund, RUSH will not refund initial delivery fees.

Who pays for the return of my RUSH jewellery in the event my purchase is faulty?

RUSH first needs to assess the jewellery before determining whether the piece is faulty. If a product is later deemed to be faulty, we will refund the original product price and delivery fees. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.